Trade Clients
The information on this page is primarily for jewellers and trade clients. If this is your first time dealing with me I may ask for trade references and additional details, such as a website or Instagram page, to verify that you are a member of the jewellery trade. Trade pricing may be available for some items and services.
Overdue Invoices
Overdue invoices will incur a late fee of 10% per month.
Please take particular note of this as it especially applies to any lapidary services performed or gems that were on consignment which have subsequently been invoiced.If for some reason you are unable to pay your invoice on time by the due date it is important to get in touch and let me know. Alternative arrangements or extensions may be possible at my discretion.
Consignments
Terms and Conditions
Consignments are available only to Australian jewellers and trade clients at my discretion.
Consignee is fully responsible for all gems upon delivery up until I have received them back in hand and inspected them.
If the (AUSPOST) tracking information says it has been delivered, IT HAS BEEN DELIVERED and is NOW YOUR RESPONSIBILITY! No exceptions or excuses accepted.
Gems must be returned in original condition and containers within 7 day unless prior arrangements have been made.
If the gems have not been returned within the required time or arrangements made an invoice will be issued.
Any lost or damaged gems are the responsibility of the consignee and must be paid for in full within 14 days.
For the gems which you intend to purchase or have sold, please notify me so I can send through an invoice.
For gems on extended consignment, some or all gems may be called back at short notice.
Gems are not to be passed onto or lent to any other persons whilst they are on consignment. They are solely your responsibility.
Gems remain the property of DOUG MENADUE BESPOKE GEMS until they have been fully paid for.
Gems are not to be set at any time unless with prior agreement.
If you are returning gems please notify me to make arrangements.
Return to : DOUG MENADUE, PO BOX Q1581, QUEEN VICTORIA BUILDING, NSW, 1230. PH: 0408064190
Consignee is fully responsible for the gems if they are lost, stolen or damaged in return transit. Any such gems must be paid for in full within 14 days.
If the gems have not arrived back to me within 10 business days I will consider them lost and will issue an invoice for them. See previous point.
Ensure you have tracking and signature on delivery. I normally use Australia Post Express Satchels. I may request tracking information for my own verification.
Timely and professional communication and replies to any of my enquiries about the gems is expected at all times. If there are no responses or you go dark and ghost me then I will consider the gems sold and will issue an invoice.
My Guarantee
I try my best to describe any faults or inclusions that may be present in any items as well as any treatments or enhancements that may have been performed. I try my best to represent the gemstones in the pictures as accurately as possible to real life however nothing compares with seeing a gem in the hand. If a particular gem interests you, please feel free to contact me and ask for more information or pictures. I am very happy to assist you with this. If you are in Sydney you are welcome to make an appointment to come and personally view the gem.